Terms and Conditions
CHILLSWIM CONDITIONS OF ENTRY
AGREEING TO THE T&Cs: By ticking the box on the entry system stating, "I have read and agree to the terms & conditions of entry", you have agreed to the following conditions of entry:
Important updates will be emailed to the contact email address provided on entry, you must login to update your details if there are any changes to your email and personal details.
Entry fees are non-refundable and non-transferable. No refund or entry can be carried over into the next year. Please see the terms below.
In the event of a participant cancelling due to a medical reason for cancelling please note the terms below. A medical certificate must be submitted to the event organisers when you inform us of your cancellation – in writing by email only (not on facebook or twitter etc). Please attached a scan of the medical certificate/letter to your cancellation email.
The terms of cancellation by you due to medical conditions are as follows:
a) Cancellation by you >90 days before event - 70% refund - excluding deposit*
b) Cancellation by you >60 days before event - 50% refund - excluding deposit*
c) Cancellation by you >30 days before event - 25% refund - excluding deposit*
d) Cancellation by you <29 days before event - no refund*
*Please note that on events or solo swims, when you are within a month of the event, we will be unable to reallocate your place in the event. In guided length of lake swims, the pilot will have allocated a day to your swim and will have turned down other work in order for us to secure his availability. Thanks for your understanding. The deposit will be held as compensation for administrative and management time spent, entry system design and cost etc.
If we are unable to hold the swim on the chosen date due to circumstances beyond our control, Chillswim will attempt to restage the swim at the earliest possible date and no refunds will be given. If we are unable to restage the event then swim entry only, minus a £10 administration fee will be refunded. Chillswim has no responsibility for additional costs incurred such as travel and accommodation. We hope that you would still be able to travel and enjoy the area in which the event was planned.
Chillswim coaching/group coaching (not solo length of lake swims) participants must wear a tow-float throughout the swim. This is a safety precaution to help visibility in the water. It is not a life saving device and cannot be treated as such. It is up to the individual to be able to swim the distance in varying weather conditions, as a tow-float will not prevent a swimmer from drowning.
Competitors must be older than 16 years on the day of the event, unless on family swims and open water swim coaching.
Open water is a strenuous exercise. To avoid any doubt in your health and fitness, you should undertake a medical check-up including an ECG test before starting training for this event. The medical must be signed by your GP, state reference to your intended swim, and be uploaded onto the entry system no later than 4 weeks before your swim. Please do not post hard copies to us. If you have been ill or have experienced a change in your wellbeing or physical state such as pregnancy, please consult a doctor.
TRAINING FOR OPEN WATER:
All competitors must train in open water before participating in the event. It is your responsibility to make sure that you are fully prepared and the event organisers cannot be held responsible for any lack of preparation on your part. When open water swimming down the length of a lake you may encounter varying conditions such as waves and choppy water. You should be prepared for varying types of weather by regular outdoor swimming.
During the event all swimmers must follow and comply with the instructions given by safety staff including the appropriate distance from the support boat. This includes instructions once the swim has started, where the event may be halted due to reasons beyond our control such as, but not limited to: lightning, bad weather, or a serious incident during the event.
We reserve the right to evict you from the event for the safety of yourself and/or the events integrity. This includes, but is not limited to:
a) Taking someone else's entry, so the event does not have the correct details for the participant.
b) Causing offense to any staff member or event participant.
c) Appearing to be under the influence of drugs or alcohol.
Chillswim has the right to alter the timetable and structure of the events up to and including the day of the events. The direction of the swim may be altered depending on the prevailing wind direction.
USE OF IMAGES:
Chillswim reserve the right to use images on print and digital media of you taking part in the event.
Chillswim will not be liable to you for the following:
a) Loss of revenue or business
b) Loss or theft on or around the event site, marina and car park
c) Any loss of fundraising money due to your non-completion of the event for whatever reason
d) Injury or sickness due to the participant's negligence
e) Equipment bought in preparation of the event
f) Failure to complete the swim distance.
g) If a swimmer is slower than the agreed time limit and the cut off time for the swim is reached. We need to keep our boat pilot's safe, to keep you safe. Details of each time limit is on each event and entry page, where applicable.
Please contact us if you have any queries on these Terms and Conditions.
Company registration number 08062283
Registered office: Seat Farm, Howtown, Penrith, Cumbria, CA10 2NA